Terms and conditions

More information

Last updated on 21/09/2020

Please make sure you have given the correct address for delivery. I will not be responsible for replacing items due to incorrect delivery information. If you do not receive your item, please contact me within two months of order date.

★Estimated shipping times
United Kingdom: 3-10 business days
United States: 8-30 business days
Europe: 5-20 business days
Canada, Australia, New Zealand and Oceania: 8-30 business days

I’ll do my best to meet these shipping estimates, but can’t guarantee them. Actual delivery time will depend on the shipping method you choose.


If you are unhappy with any purchase from Lelsloom please contact me in the first instance and I will do what I can to resolve any problems. I do accept returns, please see policies for full terms and conditions. Thank you.

Care instructions

All items are handmade and should be gently hand washed and dried with care. Washing your hat gently in cool water will help keep the shape and softness of your hat.

Some yarn may bobble and fluff due to the way the yarn is produced and spun. All you need to do is gently take a razor, nail scissors or clippers to help remove the excess.

Sizing details

Please read measurements in descriptions. I provide measurements for every hat in my shop, but the one thing I cannot do is measure your head, you may need to do this yourself if you are unsure of sizing. Please contact me if you have any questions about sizing before placing your order. I am very happy to set up a custom order if you require a larger or smaller hat.  All Lelsloom beanies are made to fit the size circumference, however, the actual fit may differ slightly due to different yarn types. Please bear this in mind when ordering multiple hats.  


Remember that colours may appear slighty different depending on which screen you are using. If you would like more information on item colours or require an exact colour please send me a message. If you don’t see the exact colour you would like, please contact me to set up a custom order.

Do you use elastic in your hats?

No. I don’t use elastic in the brim unless requested. If you would like elastic the brim of your hat, please contact me to set up a custom order as this is only possible with some styles