TERMS AND CONDITIONS
Processing time
If you would like a tracking number for your order, please choose this option at checkout. Please make sure you have given the correct address for delivery. I will not be responsible for replacing items due to incorrect delivery information. If you do not receive your item, please contact me within two months of order date. Items that are ordered together will be wrappped together to avoid excess packaging. I don’t include paper invoices with packages, but if you need any further information about your order, please email me at admin@lelsloom.com.
Estimated shipping times
United Kingdom: 3-10 business days
United States: 8-30 business days
Europe: 5-20 business days
Canada, Australia, New Zealand and Oceania: 8-30 business days
I’ll do my best to meet these shipping estimates, but can’t guarantee them. Actual delivery time will depend on the shipping method you choose.
By ordering from Lelsloom, you are consenting to recieve an invitation, by email, from CusRev (an independent third-party organization) to review your order.
I gladly accept returns and cancellations
I don’t accept exchanges
The following items can’t be returned or exchanged
- Custom or personalised orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
All items are handmade and should be gently hand washed and dried with care. Washing your hat gently in cool water will help keep the shape and softness of your hat.
Some yarn may bobble and fluff due to the way the yarn is produced and spun. All you need to do is gently take a razor, nail scissors or clippers to help remove the excess.
What if I require a larger or smaller hat?
Please read measurements in descriptions. I provide measurements for every hat in my shop, but the one thing I cannot do is measure your head, you may need to do this yourself if you are unsure of sizing. Please contact me if you have any questions about sizing before placing your order. I am very happy to set up a custom order if you require a larger or smaller hat. All Lelsloom beanies are made to fit the size circumference, however, the actual fit may differ slightly due to different yarn types. Please bear this in mind when ordering multiple hats.
Will the colour of the hat be exactly as I see it on my screen?
Colours may appear slighty different depending on which screen you are using. If you would like more information on item colours or require an exact colour please send me a message. If you don’t see the exact colour you would like, please contact me to set up a custom order.
Do you use elastic in your hats?
No. I don’t use elastic in the brim unless requested. If you would like elastic the brim of your hat, please contact me to set up a custom order as this is only possible with some styles.